Urban Cali is committed to protecting your privacy and has implemented a verified P3P Privacy Policy. To learn more about P3P Privacy Policies, visit the FAQ of P3P policies.

What's the difference between Security and Privacy?

Security involves making sure that any sensitive information you may provide to us is handled in a safe and secure manner. Privacy refers to information we gather about you, and what we do with that information once we have it.

For more information about security and privacy on our site, send an e-mail to

What personal information do we collect and how do we use it? uses cookies to customize and enhance your shopping experience. You can set your browser to refuse some or all cookies; however some features of will not function properly without cookies. does not store any personally identifying information on your computer. Certain personal or business information may be collected from visitors to You may need to fill out these forms to register, purchase items, or take part in special promotions. No personally identifying information is stored, collected, or displayed in a non-secure manner. We use your contact information to speed up the order process, and to contact you when you request or when it is necessary (for example, if there is a problem fulfilling your order). We do not rent or sell e-mail addresses. Information pertaining to your order may be shared with third party companies for the sole purpose of completing your order. Urban Cali does not govern any other websites but may occasionally provide links to other websites, which have their own privacy practices. We also may use information about product interests and purchases to help us improve your shopping experience and our site design. All addresses that you keep in your personal address book are for your use only. When you enter contests or promotions, we may share information that you give us with the companies that have partnered with us for that event. This will be plainly stated in the rules and regulations when applicable. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud that has already taken place. The information is not provided to these agencies or companies for marketing purposes.

You may decline to provide any personal information to Urban Cali, in which case Urban Cali may be unable to offer you some or any services.

All of your personal information is removed from the system when you delete your account. Any personally identifying information pertaining to an order is retained only as long as legally required.

If you find any discrepancies in your personal information, you can contact us at to have the information corrected.

What happens when I submit an e-mail to Urban Cali?

We read every message that arrives and warrants a response. We try to respond as soon as possible to all emails. We keep e-mail addresses on file in a secure server for documentation and to make sure that we respond appropriately to you.

By subscribing to Urban Cali's text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

If you have any specific questions about the above information, please contact us.